Customer Feedback

Customer Feedback2018-12-12T10:45:43+00:00

Carl and his team recently did major work at our property installing a ducted heating system and a lossnay system. The team of installers were awesome and hard workers with excellent communication and Carl was outstanding to deal with. I would highly recommend Carl and Flocon to anyone looking at getting heating or air con installed in their business or home.

Liz McGill – August 2018

Hi, I just want to thank Carl and all the team for a fabulous job in installing my new heat pump which works like a dream but also going the extra mile for me when I decided to relocate the outside unit. Thank you so much!

Liz McGill – August 2018

Thanks Carl and your team members for the heat pump you installed in my Rental property, the tenants are thrilled and it heats the home beautifully. Thanks for organizing the installation around the tenant’s movements which saved me having to coordinate everybody. Installation was quick and very professional. Highly recommend, Thanks again.

Nick – August 2018

Hi Carl, Yes all nice and toasty now  and would definitely recommend Flocon … in fact I did only yesterday!

Zoe – August 2018

We experienced exceptional service from Carl and his team. Outstanding communication from quote to install. We love our heat pump and our home is toasty warm.

Matt Scorringe – August 2018

Hi Carl, The heat pump is great, glad we decided to get it done through your company. Just one question how frequently does the heatpump need to be serviced and how much? Regards,

Iza Kimura – July 2018

Love our new heat pump! Carl and his team were great to deal with right through the whole process and I would highly recommend them.

Jennifer White – July 2018

After researching providers and installers I contacted Flocon. Their response was quick and friendly. Carl came out within a few days of us making the call and was very helpful and really took time to understand our needs and recommend the best options for us.  At no time were we pressured towards any specific model.  Once we made the decision, Carl provided a quote within 48 hours and once accepted we had installation 2 days later.  The service from his team was superb. I highly recommend Carl and his team if you are considering a Heat Pump.

Pip Furlong – July 2018

I really love having the heat pump and yes, I’m much warmer!!! The colour also looks fine. Thank you very much for visiting and adjusting the level of the outdoor unit. And for your advice about covers. I won’t worry about having one since it’s not really needed. The men were very pleasant and helpful, and did a very neat job altogether. Please convey my appreciation.

Fay Baker – July 2018

Fantastic service and knowledge!

Jaimee Fortune – June 2018

Hi Carl, Yes, the heat pumps work nicely.  We just love it.  Thank you.  And the hard work of your installation team is mostly appreciated.

Cheers Jim – June 2018

Hi there, your guy did a great job servicing our heat pump on Friday.  Very quick and professional.

Emma – June 2018

Thanks for the heat pump. We are quite pleased with it. It is quieter than I expected. The installers were great – pleasant, knowledgeable, on-time and didn’t leave a mess.

Bob Russell – May 2018

The installation went very well and everything is working as it should. The team (including the sparky) worked hard and fast and were a pleasure to have here. They cleaned up wherever and whenever they had completed each task. We feel very satisfied with the job. Many thanks for scheduling it so conveniently.

Raoul Ketko, Auckland – February 2018

We recently had a heat pump installed by Flocon Ltd and wanted to pass on some feedback about our experience. We were very impressed with your service. From the friendly knowledgeable interactions for the quote, to the professional and quality installation. The service has been exceptional. We would recommend Flocon should we hear of any friends looking to install heat pumps.

​ Devlin Hill & ​Joanne Hunter – February 2018

We had our heat pump fitted last week and I just need to say how polite and lovely all your guys were that came out and installed the pump. They are a real credit to your company and I hope that you will pass this on to your boss and fellow workers.

Melanie and James Tutty – March 2018

Just a quick email to let you know the heatpump was installed this morning and I would like to pass on my thanks to the team that came out.  They are a real credit to Flocon and did a great job, really friendly, explained the system to me and tidied up after themselves – was awesome.

Marie – March 2018

To whom this may concern, I just want to say thanks to the Flocon Air Conditioning team for installing my Mitsubishi Electric heat pump. A great job and good value.

Jamie C – March 2018

I just wanted to share a quick note and let you know that you guys do a really good job. I’m glad I decided to work with you.  The information that you provided with my quote was easy to understand and the whole process from start to completion was a breeze. I am so happy with my heat pump it has made such a difference for both Winter and Summer living in my house.  The installation process was simple, and the boys were helpful with learning how to operate it easily. I would not hesitate in recommending Flocon to anyone.

 Sandy Jackson – March 2018

The Flocon team replaced a very old heat pump for us. Absolutely fantastic service from beginning to end. Communication from the initial consult through to installation was flawless. Very happy with the unit that was installed, great size and output for our space. Many thanks again, we will happily refer Flocon to our friends and family.


Amanda Mellick – July 2018

Hi Carl, Happy with the heat pump all working well.  The guys that installed it did well especially since he had to squeeze into the small opening above our fish tank to get it all hooked up.  Pass on my thanks.

Vannessa King – July 2018

Hi Carl, We thank you once again for your flawless installation of our heat pump.

Andrew Song – July 2018

Hi Carl, Very happy with the heat pump thank you. Will definitely mention this to anyone who asks about heat pumps. Thanks again.

Richard Protheroe – July 2018

Thanks for getting the unit installed promptly – all is working well and it has transformed the cottage. I wonder if you have time to come an advise us regarding putting a until or two in the main house. Cheers.

Rod Clough- July 2018

Excellent service from Carl and his team. Carl was very honest from the beginning and his offer was so good that we accepted it immediately. They are very responsive and came on the day we decided on and finished a clean job.

Hani Hatami – July 2018

Carl I will never have to be cold again, Blair was super efficient as was Fin. Could you send invoice with internet bank number and I will pay straight away, been good to meet you.

Jocelyn – May 2018

I had Flocon Air Conditioning service my 2 existing heat pumps. The office booked in a time and a day for a service man to do the work. He was on time and did a very through job and the price was reasonable.

Janine C – May 2018

Excellent service! Carl and his team did a great job from quote to the finished installation. We are very happy and highly recommend Flocon! Thanks guys!

Peter Evans – June 2018

I just wanted to take the opportunity to thank yourself and the rest of the team at Flocon Air Conditioning for prompt, top quality service in upgrading the heat pump in my house. I am loving the quiet efficient operation of the Mitsubishi Electric unit after many years enduring an inferior brand! My experience with Flocon has been a joy from start to finish, with friendly professionalism a stand-out trait. Thanks for contributing to what has been an easy, effortless process for me.

Sarah Reed – May 2018